ABOUT

PatientFlow® is a patient relationship management system which focuses on improving workflows and maximizing surgery conversions in surgical practices.

Although it can act as a stand-alone, PatientFlow works better when being integrated with an EMR.

The purpose of the integration is two-fold:

• Minimize duplicate data entry for new patients
• Provide patient navigators information about the patient to help make sure that insurance requirements are met in a timely manner and provide helpful analytics about the practice.

The integration can be based on the EHR’s API or on HL7 standards.

To determine costs ProNex will schedule a discovery call to learn more about your program and practice. We will do a free assessment and use our proprietary ROI calculator to help determine costs. Once this is completed, we can arrive at a monthly fee.

The EMR captures clinical data, the billing system captures financial data, and the Patient Relationship Management tool manages the patient through the entire continuum of care in surgical pipeline. Regardless of what practice you work in there are two points in time that are constant. The patient point of contact and the point where long term follow up begins. Assuming you are nodding your heads in agreement, let us throw in what happens in between these points. Now the question is how do you approach each step in the process? Pre-qualification… Information seminar….

How are all these moving parts managed? Most surgical practices use their EMR as the “base of operations” for all of these.  That is the number one obstacle and the reason why a Patient Relationship Management software tool was developed.

ProNex, Inc discusses your entire program and practice with you in detail. When we reach agreement about all current workflows and changes you would like to see we talk about customization and reconfiguring based on listening to the voices of the entire team. Then we can create a Statement of Work (SOW) that reflect the better more efficient workflow before we begin our implementation. We make it a top priority that we have heard each and everyone’s voice who will be working with the system to make sure it is exactly the way you want it to function.

PatientFlow® is hosted in a HIPAA compliant data center. It was built with HIPAA in mind and complies with all its requirements.

Absolutely. PatientFlow® supports custom forms. It also has a robust message template architecture that can be used to compose messages to patients including keywords that are decoded based on patient-related content prior to distribution.

The typical PatientFlow® training is conducted over several web conferences. Training sessions are customized by user role (front office, navigator, insurance specialist, practice manager, …) so that it can be focused on the parts of the application that are most useful to the audience.

Depending on the schedules of staff and all that are involved it ranges from six to twelve weeks.

Absolutely. Just click schedule a demo anywhere on our website and someone will reach out to you in in less than 24 hours.