How a Busy Surgical Practice Saved $60,000 Annually

Thomas Lavin
MD CEO, Surgical Specialists of Louisiana

There were some big promises made by the ProNex team and I was a bit skeptical. Well, I’m thrilled to say PatientFlow® has delivered well beyond my wildest expectations and it’s allowed us to scale our practice profitably and predictably. PatientFlow makes it seamless to communicate with other systems and eliminates many of the tedious tasks our front & clinical staff were bogged down by. A complete game-changer for SSL as far as I’m concerned.

Laura M Boyer
RN, CBN Director of Clinical Systems

Another FTE would have cost the practice an additional $60,000/year (with benefits, payroll tax etc). With Pronex’ PatientFlow ®, our marketing director can now produce reports within one database because leads from our website. No more redundant entry

Jasmine Kapoor

Bariatric Program Manager at West Suburban Medical Center


Patient Flow has been a vital addition to our Bariatric Practice, one that has made our program efficient and more organized.

Our previous CRM was cumbersome and required manual staff input at every level, which was not only a burden on staff, but was also ripe for user error. Patient Flow is very intuitive and has allowed us to create workflows that automatically re-categorize patients, send out alerts, reminders, emails, text messages, etc. depending on the situation. It has helped us ensure that patients don’t fall through the cracks or become stagnant in the process.

As the Program Manager, I really appreciate the reports I can run that allow me to track everything from marketing, referrals, patient progress, staff efficiency, and much more.

Perhaps the most impressive part of Patient Flow has been our partnership with the CEO Fred Pira and Jean Laforest (our IT consultant). Not only did they help customize Patient Flow to our specifications, but they’ve been extremely patient and accessible during the entire implementation process. Any glitches we have had have been resolved in hours if not minutes and I can always get ahold of someone when we run into problems.

I highly recommend Patient Flow to any Bariatric program that is looking to optimize their operations.

Have a great day!


Cindy Jester Caywood

Patient Flow has allowed us streamline our process with automated contact emails to our patients.  We have the capability to email straight from the patients dashboard and use templates that we have created and customized for our program.  Our workload has decreased with the automation of seminar attendance to online application.  The fact that the program is so customizable has made it an asset to our program.

Steven D. Johnson
Administrative Director

The experience with Patient Flow has been a very positive one.  From planning to implementation to on-going support, Pronex has been there all the way.  Our goal is likely the same as yours: get each patient safely and efficiently to surgery.  The CRM functions provided by Pronex and the customizable data-mining capabilities are excellent to assist with market research and patient contact.  Further, there was ample guidance from the Pronex team and (blinded) examples offered of how other programs “solve the riddle”.  I would highly recommend that you schedule a demo with Fred and his team.


Steve Johnson

Administrative Director, Healthy Weight Management / Lancaster General Health – Penn Medicine

Karol Clark & Dr. Thomas W. Clark
Practice Manager & Surgeon

The CWLS Team – Cat, Jessica, Tina, Dawn are all saying:

• Patient Flow has significantly improved our productivity and patient satisfaction when it comes to tracking everything required prior to weight loss surgery and beyond.
• Having all patient communication and required documents in one place for prior to weight loss surgery has simplified everything for our patients and our team!
• My entire team is thrilled with Patient Flow and our patients love it too!
• The entire team at Pronex Inc. makes implementation, training and customization of Patient Flow quick and easy!
• The Patient Flow program out performs any other patient communication and tracking program we have seen – and their customizable reports help you focus on what matters most!
• If you are frustrated tracking patient leads, tracking completion of necessary insurance requirements for surgery, having an easy two-way method for HIPAA compliant patient communication and/or getting reports that help you measure each step of the way, you need Patient Flow – the system streamlines everything and patients love it!
• Your team and weight loss surgery patients know exactly what is needed, when it is needed and where they stand throughout their entire journey!
• My team enjoys the efficiency that comes with Patient Flow and our patients enjoy having everything in one place even more!

Leslie Ellison
Practice Founder

PatientFlow® is robust with options and extremely user friendly. This system has allowed us to provide phenomenal patient care, while also educating and engaging the patient throughout our care continuum. It’s saved time and the real-time dashboard and reports have helped drive a substantial revenue increase year over year.

Uyen Chu
MD Bariatric Surgeon

This company started out with a vision to develop an innovative communication platform that would enhance the physician-patient relationship in the impending impersonal electronic medical world.

Fred Pira
Pronex, Inc. CEO & Founder

Check our webinar ‘Optimizing the Obesity Medicine Practice for Competitive Advantage’.

View Case study


  • Cut more than 30+ manual tasks patient coordinators were doing to move patients along
  • Eliminated all manual tasks
  • Automatic workflow alerts and communication to patients occur intuitively
  • Connected surgeons and leadership to the PatientFlow Pro Dashboard
  • Converting surgeries faster and with a greater level of predictability


Send us your details so that one of our solutions consultants can contact you to set up a 15-min call, where you will be able to:

  • Tell us about your practice and workflow challenges
  • Learn how PatientFlow can help your practice
  • Ask any questions you may have about our solution

    Schedule a Demo