Jasmine Kapoor
MPH, RD, LDN Bariatric Program Manager at West Suburban Medical Center
Patient Flow® has been a vital addition to our Bariatric Practice, one that has made our program efficient and more organized. Our previous CRM was cumbersome and required manual staff input at every level, which was not only a burden on staff, but was also ripe for user error. PatientFlow® is very intuitive and has allowed us to create workflows that automatically re-categorize patients, send out alerts, reminders, emails, text messages, etc. depending on the situation. It has helped us ensure that patients don’t fall through the cracks or become stagnant in the process. As the Program Manager, I really appreciate the reports I can run that allow me to track everything from marketing, referrals, patient progress, staff efficiency, and much more. Perhaps the most impressive part of PatientFlow® has been our partnership with the CEO Fred Pira and Jean Laforest (our IT consultant). Not only did they help customize PatientFlow® to our specifications, but they’ve been extremely patient and accessible during the entire implementation process. Any glitches we have had have been resolved in hours if not minutes and I can always get ahold of someone when we run into problems. I highly recommend PatientFlow® to any Bariatric program that is looking to optimize their operations.